These Terms & Conditions ("Terms") govern your use of the Peak Altitude website and your engagement of Peak Altitude's business process outsourcing (BPO) and in-house marketing services (the "Services"). By accessing our website or entering into a service agreement with us, you agree to these Terms.
Where a signed statement of work, master service agreement, or order form exists between Peak Altitude and a client, the terms of that document govern in the event of a conflict with this page.
Peak Altitude provides outsourced staffing and operational support across areas including customer support, back-office and administrative processing, finance and accounting, lead generation and sales support, healthcare BPO, and in-house advertising and marketing services. The specific scope, deliverables, staffing levels, and service levels for any engagement are defined in a separate service agreement or statement of work.
To deliver our Services effectively, clients agree to:
Fees for Services are set out in the applicable proposal, quote, or service agreement and are billed on the schedule specified there (typically monthly). Amounts not disputed in good faith within a reasonable period are due as invoiced. Late payments may result in suspension of Services after notice.
Each party may have access to the other's confidential information, including business, technical, financial, and customer information. Both parties agree to protect the other's confidential information with at least the same degree of care used to protect their own confidential information, and to use it only for purposes of the engagement. Where Peak Altitude processes end-customer or client data as part of the Services, we do so in accordance with our Privacy Policy and any data protection terms in the governing service agreement, including applicable requirements for regulated data (e.g. healthcare or financial information).
Each party retains ownership of its pre-existing intellectual property. Work product created specifically for a client under a paid engagement — such as campaign creative, reports, or documentation — is owned by the client upon full payment, unless otherwise agreed in writing. Peak Altitude retains the right to use general knowledge, skills, and non-confidential methodologies developed while performing the Services.
Specific service level agreements (SLAs), KPIs, and performance targets, where applicable, are defined in the client's service agreement. Peak Altitude will use commercially reasonable efforts to meet agreed service levels and will work with clients in good faith to resolve performance issues.
Engagements begin on the date specified in the applicable service agreement and continue for the term stated there, renewing as agreed unless either party provides notice of non-renewal or termination in accordance with that agreement. Either party may terminate for material breach that remains uncured after written notice and a reasonable cure period. Upon termination, the client remains responsible for fees incurred through the termination date.
To the fullest extent permitted by law, Peak Altitude's total liability arising out of or related to the Services shall not exceed the fees paid by the client for the Services giving rise to the claim in the twelve (12) months preceding the event. Neither party will be liable for indirect, incidental, special, or consequential damages, including lost profits, arising from the Services or these Terms.
Each party agrees to indemnify and hold the other harmless from third-party claims arising out of its breach of these Terms, its gross negligence, or its willful misconduct, subject to the terms of the applicable service agreement.
These Terms are governed by the laws of the jurisdiction specified in the applicable service agreement, without regard to conflict-of-law principles, unless otherwise agreed in writing.
We may update these Terms from time to time to reflect changes in our Services or for legal or operational reasons. Material changes will be reflected by an updated "Last updated" date at the top of this page. Changes to an active client engagement require mutual written agreement.
Questions about these Terms can be sent to info@peakalt.com.